We are here to help
Most questions are about payment, activation or devices. Start with the answers below, then reach out if you are still stuck.
Chat with us
The fastest route for activation and payment questions. Available during support hours.
Send billing evidence, transfer references or account requests and we will reply with a ticket reference.
Support hours
Monday to Saturday, 8am to 9pm WAT. Urgent activation issues are monitored outside these hours.
Frequent topics
My payment went through but I cannot watch
Check your dashboard first — if it shows activation pending, our system is already retrying. If it still has not cleared after 30 minutes, contact support with your payment reference.
I paid by bank transfer
Submit the claim from your dashboard with the transfer reference, amount and date. Finance reviews claims in order and you will see the outcome and the reason for it.
I want a refund
Refunds follow our published refund policy. Every approved refund is recorded against the original payment with a reason.
I need to change or cancel my plan
You can turn auto-renew off at any time from your dashboard. Plan changes take effect at your next renewal unless you upgrade mid-cycle.
